Welcome to Grateful Dog! We value your trust and truly are passionate about providing the highest level of care for our clients. Please review our policies below to understand how we operate and ensure the best care for your pets. By using our services, you agree to the policies outlined below:
Privacy and Data Collection
- Personal Information
- We collect personal data (e.g., names, addresses, and contact information) strictly for internal purposes such as bookings and communication.
- We do not share your personal information with third parties.
- Photos and Videos
- Photos and videos of your dogs are taken during services for client updates. Grateful Dog may use these photos for marketing purposes.
Terms of Service
- Dog Behavior and Health
- All dogs must be up to date on vaccinations, especially Kennel Cough and Influenza.
- Dogs are evaluated during a trial day to ensure suitability for daycare and boarding at the Inn.
- Unfortunately, we cannot accept aggressive dogs for daycare or boarding services to ensure our clients’ well-being. We will evaluate your dog’s fit at our sole discretion during the trial day
- Health and Emergencies
- We will contact the client immediately if a dog becomes sick or injured while in our care.
- We will reach out to the dog’s primary vet or consult with our own trusted veterinarians as needed. Vet bills will be the sole responsibility of the client.
- Liability Waiver
- Clients are required to sign a waiver upon registration, acknowledging the inherent risks of pet care services. This will happen when a user first creates their profile within the TimeToPet portal.
Booking and Cancellations
- Advance Notice
- Bookings or cancellations must be made at least 24 hours in advance to avoid fees.
- Last-Minute Cancellations and No-Shows
- The full-service fee will be charged for cancellations or no-shows without 24 hours notice.
- Exceptions are made for emergencies or inclement weather, in which no fees are applied.
- Rush Requests
- Services requested within 24 hours of the scheduled time are subject to a $10 fee.
Refunds
- We do not charge clients before the scheduled service is completed.
- Since payment occurs after the service, refunds are not typically applicable.
Service Specifics
- Walks and Adventure Hikes
- Standard walks are 20–30 minutes.
- Adventure Hikes last 1–3 hours, depending on the location and number of dogs.
- Weather Adjustments
- In poor weather, we may offer rescheduling or reduce outdoor time, substituting it with indoor play.
Emergency Protocols
- We have detailed procedures for emergencies, including contacting multiple veterinarians and securing any lost dogs as quickly as possible.
- Clients are kept informed during any emergency.
General Policies
- Booking Guarantee: Bookings require a minimum of 24 hours’ notice to be guaranteed.
- Payment Deadlines: Payments made after 24 hours of service completion incur a $10 late fee.
- Daycare and Boarding Hours and Policies:
- Pick-up/drop-off: 7:00–9:00 AM or 4:00–6:00 PM.
- Services outside these hours require a $15 fee and prior arrangement through a service request for “outside window pickup/drop off”.
- Clients must wait to be greeted by their car during pickup and drop off.
- Unfortunately, no clients are allowed inside the Inn due to liability reasons.
- Communication: All communication and scheduling must be conducted through the Time to Pet platform. For emergencies, please call 443-692-7611
- Office Hours: Monday–Friday, 9:00 AM–5:00 PM.
By using our services, you agree to these policies. If you have any questions or concerns, feel free to contact us during office hours!
